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Oracle & MySQL Refund Request Form

Use this form for DBRECOVER for Oracle or DBRECOVER for MySQL refund requests. Complete technical details help us verify the issue, improve DBRECOVER, and process the request without avoidable follow-up.

DBRECOVER for Oracle Oracle datafile, ASM, SYSTEM.DBF, DB_NAME, ORA errors DBRECOVER for MySQL InnoDB .ibd/.frm, ibdata1, MySQL crash or export issues

Submit within 7 days The purchase date must be within the 7 calendar day guarantee period.

Attach screenshots Upload error dialogs, preview results, export failures, or log screenshots.

No database files Do not upload datafiles, dumps, customer records, or confidential production data.

Purchase Details

Match the request to the Stripe payment and license record.

Product *

Purchase date *

Use the date shown on your Stripe receipt. Only the last 7 days are eligible.

Purchase email *

Reply email *

Stripe receipt or payment ID *

License key reference Do not paste a full license key.

Environment

Describe the system and database version used for the recovery test.

Database version *

Operating system *

Java/JRE version *

Machine resources *

DB_NAME or database name

DBRECOVER version/build *

Files tested *

Approximate data size *

Recovery Feedback Report

Provide enough detail for us to reproduce or understand the failure.

Did you test the trial or licensed version? *

Trial tested before purchase Licensed version tested Both tested Not tested yet

Primary reason *

Recovery mode or workflow *

Preview / record-count result *

Where did it fail? *

Export format tested *

Affected table/schema/object *

Recovery scenario *

Exact steps performed *

Expected result *

Actual result *

Error messages or log excerpts *

Business impact and urgency

Screenshot Evidence

Attach screenshots that show the result. This form accepts images only.

Upload screenshots Up to 5 images. Each image must be 5 MB or smaller, 15 MB total. Do not upload database files, dumps, customer records, or secrets.

Required Acknowledgements

These confirmations protect both sides and help keep the review focused.

I have provided complete recovery feedback and understand missing details may require follow-up. I did not upload full database files, dumps, customer records, passwords, or confidential production data. I understand paid support, custom recovery work, and remote assistance are separate services and are not covered by the automatic software refund policy. If a refund is granted, I will stop using the refunded license and will not copy, share, publish, exchange, resell, sublicense, or transfer it to anyone. I confirm the information submitted is accurate and relates to the purchase listed above.

Anti-bot verification *

Send refund request

The form will email DBRECOVER with your report and screenshots. Keep a copy of your Stripe receipt for reference.

Review Checklist

Purchase is within 7 calendar days.
Trial or licensed test result is described.
Error text or log excerpt is included.
Recovery mode, failure point, and export format are specified.
No confidential database content is included.

Good Evidence

DBRECOVER preview or row-count screen.
Export output folder or missing-table result.
Oracle ORA error or MySQL InnoDB error.
Short non-sensitive log_dbrecover.txt or Java stack excerpt.

Manual Fallback

If the form is unavailable, email the same report to liu.maclean@gmail.com.